Moderna Vaccine Product Return Policy

Returned Goods Policy and Procedures 
Moderna US, Inc. 

This Return Goods Policy controls what Moderna products are eligible for return and sets forth procedures for return of those eligible products. This Policy may be amended by Moderna at any time in its sole discretion. Moderna will only accept returns subject to this Policy from parties that purchased product directly from Moderna or indirectly through an authorized distributor of record (ADR). The policy detailed below is for customers that have purchased directly from Moderna. For customers who purchased from an ADR, the Return Policy of the ADR should be followed for Seasonal and Non-Seasonal Returns. If your ADR’s policy instructs you to return directly to Moderna please follow the instructions in this policy.

Returnable Items:

• Products received by customer as damaged or received in error – Products received damaged or in error may be returned for full credit when reported within three (3) business days of receipt of product subject to the terms herein. Products should remain in the original carton for inspection, and products must be returned in accordance with all Return Authorization (RA) instructions. Please contact 1-866-MODERNA (663-3762) or email a request to Commercialops@modernatx.com within three (3) business days to report product damaged or received in error.

• Seasonal Product Returns.

  • “Seasonal Products” are defined as Products that are generally reformulated each season or each year to address new or changing virus/disease strains. Each reformulation generally requires approval from FDA and issuance of new NDC numbers. Seasonal Products remain eligible for sale until a new formulation is approved or as per direction and availability from Moderna.

  • At the end of each season, a percentage of the total volume of Seasonal Product (currently, Covid-19 vaccine) purchased directly from Moderna may be returned for credit. The specific percentage will be defined in the customer contract. Returns in excess of the allowable total, within a single season, will be destroyed and only Federal Excise Tax (FET) will be credited where applicable.

  • Return requests for seasonal returns of Moderna Seasonal Product must be received by Inmar during the Seasonal Returns Window. The Seasonal Returns Window will be communicated by Moderna, in its discretion, prior to its opening.

• Other Expired Products that are not Seasonal Products as determined by Moderna may be returned within two months of expiry and up to 12 months after expiry.

• Returns for partial cartons are accepted.

Products Ineligible for Returns:

All products, other than those listed above, shall be deemed ineligible for returned goods credit. Ineligible products cannot be returned to the customer and will be destroyed with no credit issued. Products that are ineligible for returned goods credit include, without limitation:

• Seasonal Product received after the defined seasonal return window closes.

• Seasonal Product that exceeds the returns allowance/percentage specified in the customer contract.

• Non-Seasonal Product returned prior to 2 months prior to expiry and more than 12 months after expiry.

• Product obtained under EUA distribution from the United States Government.

• Product returned without a Return Authorization (RA) as further explained below.

• Product for which original proof of purchase cannot be verified.

• Product returned with illegible or missing lot numbers, or expiration dates. No credit will be issued if the lot number or expiration date is missing, covered and/or unreadable on original container.

• Repackaged product.

• Product with an opened seal.

• Product obtained at no cost and/or labeled as professional samples, clinical trial use, patient assistance program use or similar special labels.

• Product sold on a non-returnable basis.

• Product obtained illegally or re-imported from outside the United States.

• Product that has been adulterated, misbranded, or counterfeit, as determined by Moderna at its sole reasonable discretion.

• Distressed merchandise obtained through bankruptcy or sacrifice sale, going out-of- business sale, or other merchandise classified as “distressed merchandise.”

• Product damaged due to the negligence of the purchaser and/or customer.

• Product that has not been properly stored according to guidelines provided by Moderna.

• Product damaged by fire, water, or other acts of God.

• Product returned by any indirect customer.

Procedure for Non-Seasonal or Other Product Returns

Product returns require a RA issued through Moderna’s Customer Service department via phone number or email listed below. RAs expire thirty (30) calendar days from date issued.

Via phone: 1-866-Moderna (663-3762)

Via email: Commercialops@modernatx.com

• Customers who place orders directly with Moderna must submit an itemized list of products being returned, with the following information included for each product:

  • Debit Memo number, product name, product quantity, unit price, serial number, GTIN, lot number, NDC number, expiration date, billing address, shipping address, contact name and phone/email, and RA number.

• Indirect requests for return (i.e., requests from a hospital and/or pharmacy) are not covered by this policy and instead must route through their ADR.

• Ship returnable products, along with a copy of the Moderna RA and Debit Memo to:

Shipping and Returned Goods Address:

Inmar Rx Solutions
3845 Grand Lakes Way
Suite 125
Grand Prairie, TX 75050

• It is the shipper’s responsibility to securely package all returned products to prevent breakage during transit.

• Product must be returned with shipping label and insurance unless such return is due to Moderna’s error (such as damaged product, mis-delivery, or discontinued/recalled product).

Return Procedure for Eligible Returns:

• Expired product returns require a RA issued through Inmar. To request a RA from Inmar, please use one of the three options below.

  • Access the Inmar website at https://hrm.reskureturns.com/landing and upload a PDF copy of your debit memo or Returns Request form

  • E-mail document to rarequest@inmar.com

  • Fax document to Inmar at 817-868-5343.

• Customers must submit an itemized list of products being returned, with the following information included for each product, as shown on the invoice:

  • Customer DEA and/or HIN# used to create account

  • Customer Name

  • Customer Shipping address as shown on invoice

  • Source of Purchase (ADR name or Moderna)

  • Product name, NDC number(s), lot number(s), expiration date(s)

  • Product quantity

  • Sale Unit price (Invoiced price)

  • Contact name and phone/email

  • Inmar will provide a box label to print when submitting your return request.

• If you have any questions, please contact Inmar Pharmaceutical Services at 1-800-967-5952 option 3. Mon. – Fri. 7am – 5pm CT

• Include the completed RA box label with your return.

• Send returns to:

Inmar Rx Solutions
3845 Grand Lakes Way
Suite 125
Grand Prairie, TX 75050

• It is shipper’s responsibility to securely package all returned products to prevent breakage during transit.

• If multiple RAs are being returned within a single delivery to Inmar Pharmaceutical Services, ensure returned product with the associated RAs are distinctly separated (with appropriate labeling if needed) within the delivery. Failure to do so may result in inaccurate accounting of the return or a delay to the crediting process.

• Returned products do not require cold chain shipping.

• Transportation charges, including prepaid freight and insurance, are the responsibility of the customer. No fees of any kind will be approved for credit. Moderna is not responsible for return shipments lost in transit.

Additional Terms for Return Credit:

• Product must be in original retail trade packaging. Repackaged items will not be accepted for return or credited.

• Credit for eligible and approved returns will be determined by Moderna. Such credit will be issued in credit memo form and will be applied to Customer’s current account balance.

• Moderna reserves the right, prior to credit being issued, to verify the original proof of purchase to determine that product being returned was shipped from Moderna to Customer.

• Credit for erroneous or damaged product will be issued upon receipt and processing of return of product. No deduction can be taken prior to that time.

• Credit for Seasonal Returns will be issued at the end of each season. Credit will be limited to a contractually defined percentage of total vaccine product purchased directly from Moderna plus any applicable federal excise tax credit. Credit will be issued upon completion of the vaccine season and upon processing of returns. No deduction can be taken prior to that time.

• Returned goods may not be exchanged for replacement merchandise.

• All returned product becomes the property of Moderna. All items returned without an RA, or not in compliance with this Policy, may be accepted but with no credit issued.

• Returns from third-party processors acting on behalf of customers may be accepted provided that the customer receives approval from Moderna, and the third-party processor complies with all aspects of this Returned Goods Policy. Moderna is not responsible for fees incurred by third-party processor.

• All products returned are subject to final review and evaluation by Moderna.

• Any questions regarding Moderna’s Returned Goods Policy can be addressed by Moderna’s Customer Care Team at 1-866-Moderna (663-3762).

Reservation of Rights

Moderna reserves the right to modify and make exceptions to this policy and to its implementation at any time, without notice, for any reason, including due to business necessity or changes in applicable laws and regulations.